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Early in my career in receivables management, two directors of a publicly listed company came to my office to discuss their overdue lease payments. Their company had taken on a substantial amount of financing and was more than two months behind. We had sent legal letters of demand outlining the consequences of continued nonpayment. During our face-to-face meeting in a small room, one of the directors remarked, “A woman?! They send a woman to talk to us.” I stayed calm and ask